Black Creek Consulting can assist you in performing a wide variety of tasks including:

•         Documenting process flows – Using flow charting techniques to accurately describe significant portions of the distribution center’s functional processes. 

•         Documenting standard operating procedures – Breaking down functional processes into detailed user level instructions complete with screen shots and touch points.

•         Process development – Perform time/motion studies of current processes and work with your operations team to improve those processes and increase efficiency. 

•         User training program development – Develop training programs and documentation to enable your staff to train experienced and inexperienced users.

•         Technical support training – Provide technical documentation and training to your super users and internal support staff to reduce issue resolution time and increase uptime and throughput. 

•         Test plan development – Assist in developing unit, system, and user level test plans designed to exercise the WMS and prove system readiness, robustness, and performance.

•         Facility planning – Assist in developing location naming conventions, movement paths, physical work flows and traffic patterns.

•          Liaison – Act as a liaison between the business and the WMS vendor to communicate business objectives and requirements more effectively.  This reduces ambiguity and decreases the time to delivery of software modifications.

•         WMS Configuration – As business rules change, we can assist with configuration changes needed in order to obtain the desired functionality from the WMS.

•         Data archiving system design – Assist in the design and implementation of a data archiving strategy that will support the operations business rules and regulations. 

•         WMS design and development – Assist in the design and development of software modifications to support custom processes and procedures.